BigStudio Privacy Policy
Effective Date: 30 June 2026. Bigfoot IT (Pty) Ltd is committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.
1. About BigStudio
BigStudio is a cloud-based business management platform developed by Bigfoot IT (Pty) Ltd. The platform enables appointment-based businesses to manage customers, bookings, staff, payments, communications, documents and daily operations.
BigStudio is designed for industries including, but not limited to:
- Tattoo Studios
- Hair Salons
- Barbers
- Nail Salons
- Beauty Clinics
- Dentists
- Physiotherapists
- Massage Therapists
- Pet Groomers
- Veterinary Practices
- Wellness Professionals
- Other appointment-based service businesses
2. Information We Collect
The information collected depends on how you use BigStudio and the services provided by the business you interact with.
Personal Information
We may collect:
- Full name
- Email address
- Mobile number
- Physical address
- Date of birth
- Profile photograph
- Username
- Encrypted password
- Communication preferences
Business Information
Businesses using BigStudio may provide:
- Business name
- Business registration details
- Business address
- Contact information
- Staff information
- Services offered
- Operating hours
- Branding assets
- Public booking page information
Booking Information
To provide appointment management services we may collect:
- Appointment dates and times
- Requested services
- Assigned staff members
- Booking notes
- Appointment status
- Booking history
- Cancellation history
- No-show history
Customer Information
Businesses may maintain customer profiles that include:
- Contact information
- Emergency contacts
- Customer notes
- Preferred staff members
- Service preferences
- Loyalty information
- Marketing preferences
Health and Service Information
Certain businesses require additional information to safely provide services. Depending on the type of business, this information may include:
- Allergies
- Medical conditions
- Skin sensitivities
- Current medication
- Pregnancy status
- Previous reactions to treatments
- Behavioural information
- Pet medical history
- Vaccination records
- Other health or safety information required to deliver services
This information is collected solely on behalf of the business providing the service and only where required.
Documents and Digital Forms
Businesses may request customers to complete or upload:
- Consent forms
- Indemnity forms
- Medical questionnaires
- Terms and Conditions
- Booking policies
- Cancellation policies
- Aftercare documentation
- Medical certificates
- Referral letters
- Identification documents
- Pet vaccination certificates
Where digital signatures are used, we may record:
- Signature
- Date and time signed
- Device information
- IP address
- Document version accepted
Images and Media
BigStudio allows businesses and customers to upload:
- Profile photographs
- Reference images
- Before and after photographs
- Tattoo designs
- Hairstyle inspiration
- Medical photographs
- Pet photographs
- Documents
- Images shared through messaging
These files are securely stored and accessible only to authorised users.
Messaging and Communications
BigStudio provides secure communication between businesses and customers. Messages may include:
- Text conversations
- Images
- Documents
- Appointment discussions
- Booking updates
- Service enquiries
- Attachments
Conversation history is stored to facilitate communication, maintain service records, provide customer support and resolve disputes where necessary.
BigStudio does not use the content of private conversations for advertising or marketing purposes.
Payments and Wallets
BigStudio allows businesses to manage payments and customer wallets. Depending on the services offered by the business, information may include:
- Deposits
- Payments
- Wallet balances
- Customer credits
- Gift vouchers
- Loyalty rewards
- Outstanding balances
- Refund history
- Transaction history
- Invoice history
BigStudio does not store payment card numbers, CVV codes, banking PINs or online banking credentials. Payments are securely processed through authorised third-party payment providers.
Device Information
When using BigStudio we may automatically collect:
- Device type
- Device model
- Operating system
- Application version
- Browser information
- Device identifiers
- IP address
- Crash reports
- Diagnostic information
- Performance information
Usage Information
To improve our platform we may collect information relating to:
- Login history
- Features accessed
- Session duration
- Error logs
- User preferences
- Platform usage statistics
3. How We Use Your Information
We use the information we collect to:
- Create and manage user accounts
- Schedule and manage appointments
- Process booking requests
- Manage customer relationships
- Facilitate communication between businesses and customers
- Process deposits and payments
- Maintain customer wallet balances
- Process refunds
- Deliver digital documents
- Capture digital signatures
- Send appointment reminders
- Provide customer support
- Improve platform functionality
- Prevent fraud and misuse
- Monitor platform security
- Produce business reports
- Comply with legal obligations
4. Notifications
BigStudio may send notifications relating to:
- Booking confirmations
- Booking requests
- Booking approvals
- Booking cancellations
- Appointment reminders
- Upcoming appointments
- New messages
- Payment requests
- Deposit confirmations
- Wallet updates
- Document requests
- Consent reminders
- Service updates
Notifications may be delivered through:
- Push Notifications
- In-App Notifications
- SMS
- WhatsApp (where enabled by the business)
Users may manage their notification preferences within the application. Certain service-related notifications are essential to the operation of the platform and cannot be disabled.
5. Camera, Photos and File Access
With your permission, BigStudio may access your device camera, photo library or file storage to:
- Upload profile photographs
- Upload documents
- Upload medical records
- Upload consent forms
- Upload reference images
- Upload before and after photographs
- Send attachments through messaging
BigStudio only accesses these features after receiving your permission.
6. Location Services
BigStudio does not continuously monitor or track your location. Where location services are required for a feature, access will only occur with your permission.
7. Microphone Access
Where voice messaging or audio recording features are available, BigStudio may request access to your microphone. Microphone access is used only while you are actively recording audio.
8. Sharing Your Information
Bigfoot IT does not sell your personal information. Your information may be shared only:
- With the business you are interacting with
- With authorised staff members of that business
- With trusted payment providers
- With cloud hosting providers
- With communication service providers
- With analytics providers
- Where required by law
- To protect our legal rights
- During mergers, acquisitions or business transfers
9. Third-Party Services
BigStudio may integrate with trusted third-party providers including:
- Payment gateways
- Email providers
- SMS providers
- Push notification services
- Cloud hosting providers
- Analytics services
- Accounting software
- Communication platforms
These providers maintain their own privacy policies governing the information they process.
10. Data Security
We implement industry-standard technical and organisational measures to protect your information, including:
- HTTPS/TLS encrypted communications
- Encrypted passwords
- Secure cloud infrastructure
- Role-based access controls
- Firewalls
- Activity logging
- Security monitoring
- Regular software updates
While we take reasonable steps to protect your information, no electronic system can guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Businesses using BigStudio may determine their own data retention policies where permitted by law.
12. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Obtain a copy of your personal information
- Withdraw consent where applicable
- Restrict certain processing activities
Requests may be submitted using the contact information below.
13. Children's Privacy
BigStudio is not intended for use by children without the consent of a parent or legal guardian where required by law. Businesses remain responsible for obtaining any legally required parental or guardian consent.
14. Cookies
Our website and applications may use cookies and similar technologies to:
- Maintain login sessions
- Remember user preferences
- Improve platform performance
- Analyse platform usage
- Enhance the user experience
You may disable cookies through your browser settings, although some functionality may be affected.
15. International Data Transfers
Your information may be processed or stored in countries outside your own. Where applicable, we implement appropriate safeguards to ensure your personal information remains protected in accordance with applicable privacy laws.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Where significant changes are made, users will be notified through the application, by email, or by publishing the updated Privacy Policy on our website.
The latest version of this Privacy Policy will always be available at: https://bigstudio.bigfoot-it.com/privacy
17. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Bigfoot IT (Pty) Ltd
Website: https://www.bigfoot-it.com
Email: support@bigfoot-it.com
18. Compliance
BigStudio is designed to support compliance with applicable privacy and data protection legislation, including:
- Protection of Personal Information Act (POPIA) – South Africa
- General Data Protection Regulation (GDPR) – European Union, where applicable
- Other applicable privacy laws in the jurisdictions where BigStudio operates
Businesses using BigStudio remain responsible for ensuring that the personal information they collect and process complies with the laws applicable to their industry and jurisdiction.
Data Deletion Requests
BigStudio respects your right to control your personal information. You may request the deletion of your BigStudio account and associated personal information at any time by contacting us using the details below.
Upon receiving a valid request, we will:
- Verify your identity to protect your information
- Delete or anonymise your personal information where legally permitted
- Notify the relevant business, where applicable, that your account has been deleted
- Retain only the information we are legally required to keep, such as financial or tax records, fraud prevention records, or information required to comply with applicable laws
Please note that if you are a customer of a business using BigStudio, certain booking records, invoices, consent forms, or other documents may be retained by that business where required by law or for legitimate business purposes.
Requests can be submitted by emailing support@bigfoot-it.com with the subject line "Data Deletion Request".
We aim to respond to all verified requests within 30 days, subject to applicable legal requirements.